FAQ's

All items are shipped on a next day courier service with DPD. Orders placed before 3pm are shipped the same day for next day delivery
Orders placed before 3pm Monday to Friday will be shipped the same day for next day delivery. Saturday delivery is available at no extra charge
The courier will contact you by text and email once your order has been dispatched. You'll receive a 1hr delivery window from the courier on the morning of your delivery
Delivery dates can be changed by replying to the messages from our courier or by contacting CIYG customer service by email, phone or livechat
All items are covered by a no quibble 30 day money back guarantee.
We offer a free next day delivery service using DPD for all orders placed before 3pm Monday to Friday. We also offer a Saturday delivery option at no extra charge.
All products are covered by a 12 month return to base warranty. This covers manufacturer faults that may develop. The warranty excludes accidental damage. For full details our full warranty terms and conditions
All items are protected by air shield packaging a sturdy cardboard box and a water proof outer layer.
Used batteries may not operate at their full original capacity. The battery health figure gives an indication of how much of the batteries original capacity is still usable. For example a battery with 50% health and an original capacity of 8hrs will likely last for 4hrs when full charged
We guarantee the battery in your laptop will keep the laptop powered by at least 30 minutes when fully charged. If your laptop's battery does not provide this much charge, please contact customer service for a replacement.
We can be contacted by phone, email and live chat. Our customer service phone line & Live Chat are available Monday to Friday from 9am to 5pm. We aim to reply to all emails within 24hrs, from Monday to Friday
You do not need an account to place an order with us. This is optional. You are able to checkout as a guest.
We have been looking after the IT needs of consumers and businesses for over a decade. Over 5,500 customers have rated our consumer service on Trustpilot, with a review score of 4.9 out of 5.
There are numerous benefits to buying a refurbished laptop, MacBook or desktop. These can be due to your budget but also for the environment

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